SHIPPING POLICY
Ryvdoll (“we” and “us”) is the operator of https://www.ryvdoll.com (“Website”). By placing an order through this Website, you agree to the terms below. These terms are provided to ensure that both parties are aware of and agree to this arrangement in order to mutually protect one another and set expectations regarding our service.
1. General
All orders are subject to stock availability. We strive to maintain accurate inventory levels on our website; however, from time to time there may be discrepancies and we may not be able to fulfill all items at the time of purchase.
In such cases, we will fulfill the available products and contact you to ask whether you prefer to wait for the restocking of the backordered item or prefer us to process a refund.
2. Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the items in the order.
Shipping charges will be collected at the time of purchase. This price will be the final shipping cost charged to the customer.
3. Returns
3.1 Returns Due to Change of Mind
Ryvdoll will gladly accept returns due to change of mind provided that a request to return is received within 30 days of receipt of the item and the items are returned in their original packaging, unused, and in resellable condition.
Return shipping costs will be paid by the customer, who must arrange their own return shipping.
Once returns are received and accepted, refunds will be processed as store credit for a future purchase. You will be notified by email once this has been completed.
Ryvdoll will refund the value of the returned goods but will NOT refund any shipping costs paid.
3.2 Warranty Returns
Ryvdoll will honor all valid warranty claims provided that a claim is submitted within 90 days of receipt of the items.
Customers are required to prepay the return shipping costs; however, these costs will be reimbursed upon a successful warranty claim.
Upon receipt of the items for a warranty claim, Ryvdoll will process the claim within 7 days.
Once the warranty claim is confirmed, you may choose between:
(a) A refund to your original payment method
(b) A refund in store credit
(c) A replacement item sent to you (subject to stock availability)
4. Delivery Terms
4.1 Domestic Transit Time
Domestic shipments are generally in transit for 2–7 business days.
4.2 International Transit Time
International shipments are generally in transit for 4–22 business days. Transit times vary significantly depending on the courier selected. A more precise estimate will be provided at checkout.
4.3 Dispatch Time
Orders are generally dispatched within 2 business days of payment.
Our warehouse operates Monday through Friday during standard business hours, excluding public holidays. In such cases, we take reasonable steps to minimize shipping delays.
4.4 Change of Delivery Address
We are able to change the delivery address at any time prior to dispatch.
4.5 P.O. Box Shipping
Ryvdoll ships to P.O. Box addresses using postal services only. We are unable to offer courier services to these locations.
4.6 Military Address Shipping
We can ship to military addresses using USPS. We are unable to offer this service via courier providers.
4.7 Out-of-Stock Items
If an item is out of stock, we will wait until it becomes available before dispatching your order. All other items in your order will be reserved while we wait for the backordered item.
4.8 Delivery Time Exceeded
If delivery exceeds the estimated timeframe, please contact us so that we may conduct an investigation.
5. Tracking Notifications
Once your order has been dispatched, you will receive a tracking link that allows you to follow the progress of your shipment based on the latest updates provided by the carrier.
6. Damaged Parcels in Transit
If you receive a parcel that appears damaged in transit, please refuse the delivery if possible and contact our customer service team.
If the parcel has been delivered in your absence and you discover damage afterward, please contact customer service for further instructions.
7. Duties and Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the Website.
7.2 Import Duties and Taxes
Import duties and taxes for international shipments will be prepaid. No additional charges will be payable by the customer upon arrival in the destination country.
8. Cancellations
If you change your mind before receiving your order, we may accept cancellations at any time prior to dispatch.
If the order has already been shipped, please refer to our Refund Policy.
9. Insurance
Parcels are insured for loss and damage up to the value declared by the courier.
9.1 Damaged Parcels
We will process a refund or replacement once the carrier has completed its investigation into the claim.
9.2 Lost Parcels
We will process a refund or replacement once the carrier has completed its investigation and confirmed that the parcel is lost.
10. Customer Service
For all customer service inquiries, please contact us at:
contact@ryvdoll.com